Customer Service Rep

Overview:

We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Relations Specialist, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls which involve resolving issues, determining customer needs, offering appropriate products and services, closing sales and maintaining accurate customer records.

Responsibilities / Duties include

-Handle a high volume of incoming calls ensuring customer service quality, efficiency, and accuracy at all times
-Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service
– Utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities
-Present a professional, confident and enthusiastic image to develop trusting relationships with all customers
-Effectively manage customer account data which includes setting up new accounts and maintaining related data
– General office works
– Customer service in person, on phone, by email
– Collections
– Scheduling, invoicing
– Inventory management
– Financing process

We are offering competitive pay with incentive potential and a comprehensive benefits package including, but not limited to, medical, dental, vision, disability, life insurance, HSA and FSAs, paid vacation, personal and sick pay, tuition assistance, online learning opportunities and training, and a 401(k) with company match and immediate vesting.

Qualifications:

– Minimum of 1-3 years of experience in a customer service role
– Minimum of a High School diploma or GED preferred
-Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports
-Ability to multi-task and prioritize assignments in a team environment